Refund Policy

EssayAssignmentHelp.co.uk is recognized for delivering high-quality academic assistance at affordable rates. We value our customers and are committed to providing them with exceptional writing services. However, if a major issue arises, we encourage customers to request a refund based on the following terms and conditions.

We strongly recommend that all visitors and clients carefully read through our refund policy. Essay Assignment Help UK will address all refund requests promptly in accordance with the stated guidelines.

Please review the terms below before submitting a refund request to Essay Assignment Help UK.

Missed Deadlines – Orders Delivered Late:

At Essay Assignment Help UK, we strive to meet all deadlines. Timely delivery is a top priority for us. In rare instances, technical or unforeseen issues may cause delays. If your order is delayed, please contact our support team for assistance. If the delay is not justifiable, we are open to issuing a refund.

• If the work is delivered after your selected deadline and becomes unusable, and if it’s confirmed that the content is original and unused, a full refund or store credit will be issued.
• If you use the content after the deadline and only a few marks are deducted, a partial refund may be granted upon submission of proof.
• You must actively participate in the resolution process. If you fail to respond to queries within 12 hours or provide insufficient information causing delays, refund claims will be denied.
• Delays caused by the assigned expert may entitle you to a partial refund (20% to 50%), considering that the expert has already been paid in advance.
• Refunds are applicable only if the original deadline is missed. In case of revisions, a new mutually agreed deadline will be established. Refunds are not applicable for missed revision deadlines if not agreed upon.

Substandard Quality – Work Not Meeting Standards:

While we pride ourselves on delivering excellent content, we offer free revisions if our standards are not met. Refunds will be processed only if revisions fail to resolve the issues and one of the following applies:

• If the paper is plagiarized and verified via authentic reports, a full refund or store credit will be issued, especially if revisions are not feasible due to deadlines.
• If the work does not meet your initial instructions, please request a revision. We provide unlimited revisions within 20 days. Refunds are not applicable after a revision request has been made and completed.
• If dissatisfaction persists after revisions, our QA team will evaluate and determine the eligible refund. If the work has already been submitted, a refund is not possible.
• When drafts are shared, you are responsible for reviewing and reporting issues early. If the problem is flagged only at the end, after approval, no refund will be granted.

Incorrect Charges – Technical Payment Errors:

Occasionally, system glitches may result in duplicate or additional charges.

• If this occurs, please contact our support team with proof (such as receipts), and we will promptly refund any excess payments.
• In many cases, the issue lies with the payment gateway, and we may refer you to resolve the issue directly with them.

Expert Not Available:

This is a rare occurrence. However, if we are unable to assign a suitable expert for your task after payment, you may request another assignment of equal value in exchange.

Order Cancellation by Client – Within 24 Hours Only:

If you decide to cancel your order, it must be done within 24 hours of placement. Once work has begun, the order cannot be canceled. If cancelled within this time, you may receive a full refund or store credit.

Grade Expectations – No Specific Grade Guarantee:

While we promise high-quality, well-structured, and well-written papers, we cannot guarantee specific grades. Academic performance depends on various factors beyond the submitted assignment.

Failing Grade – Must Provide Proof Within 30 Days:

If you fail the assignment, you must submit a refund request within 30 days of receiving your results. You’ll need to provide an official grade report and feedback. If poor quality on our end is verified, a 30%–50% refund will be processed. Requests beyond the 30-day window will not be entertained.

Refund Request Procedure:

For refund claims or billing disputes, contact our customer support team directly. All claims must be made within three weeks of receiving your paper. Involving third parties like your bank, PayPal, or legal authorities violates our policy and may result in blacklisting.

Refund Window:

You may request a refund within 30 days from your original order deadline. Claims beyond this period will not be accepted.

Chargeback Policy:

Chargebacks are strictly forbidden. Clients are expected to reach out to our support team for any issues. If a chargeback is initiated, it will be treated as fraud, and we reserve the right to take legal action.

Refund Processing Time:

Our QA department will review refund requests within 48 hours. Approved refunds will be processed within the next 48 hours.

• Refunds are only issued if one of the above conditions is met and approved by the QA team.
• Note: A full refund = 90% of the amount paid (10% is deducted for transaction and service fees).

When Refunds Will NOT Be Granted:

• No refunds for assignments with a deadline shorter than 48 hours.
• Refunds require active communication and submission of necessary reference materials by the client.
• If you approved the work despite a missed deadline, no refund will be issued.
• All refund requests must follow the official procedure. Informal messages or missed steps will invalidate the claim.

IMPORTANT NOTES:

• Refund requests must be made via formal email, stating specific reasons. Vague complaints like “This isn’t what I wanted” or “Writer didn’t follow instructions” will not be considered.
• Messages sent via live chat, social media, or any non-official channel are not valid for initiating refund requests.